Returns & Refunds policy

We want you to absolutely love your Lumalamp. If you're not completely happy, we’re here to help:

🔄 Eligibility & Timing

• Contact us within 14 days of delivery to request a return or exchange.

• Ship the item back within 30 days of delivery.

• Please note: No cancellations once an order is placed, but we’re happy to assist with any issues.

📦 Return Conditions

• Items must be in original condition and packaging.

• Buyers are responsible for return shipping costs. If the product shows damage or wear, the customer covers any decrease in value.

🔁 Exchange & Refund Process

• Request a Return Merchandise Authorization (RMA) via our online form below or by email. Include the order# and email address.

• Pack your item securely and ship it to the address provided with the RMA.

• Once we receive and inspect your return, refunds or exchanges will be processed within 7 business days, and we’ll notify you by email.

🚫 Exceptions & Final Sale Items

• Custom or personalized orders cannot be returned or exchanged.

• Sale-priced items are FINAL—no returns or exchanges.

• Handmade items may exhibit slight imperfections, which aren’t considered defects.

⚠️ Damaged or Defective Items

• If your item arrives damaged or defective, contact us within 14 days of receipt. We’ll guide you through a replacement or refund process—standard shipping back to us is on us, and replacement shipping is on us once the damaged item is returned.